frequently asked questions
What is Racket House
Racket House is a company specialising in equipment for racket sports across several European countries. Our headquarters and warehouse are located in Denmark, from where we ship padel, badminton and tennis equipment to customers in Denmark, Sweden, Germany, Finland, the Netherlands and France.
Why is the company called Racket House?
The name Racket House was created from a desire to have one name that brings every part of our business together. We see ourselves as a house of racket sports, bringing the major racket sports and all the equipment that goes with them under one roof. A house filled with different sports, leading brands and plenty of expertise.
Which shops are a part of Racket House?
Racket House primarily focuses on three racket sports: badminton, tennis and padel. Each sport is represented through a number of specialised online shops:
Padel:
Badminton:
- Badmintonshoppen.dk
- Badmintonshoppen.se
- Badminton-shop.de
- Badminton-shop.nl
- Badminton-shop.fr
- Badminton-shop.com
Tennis:
Is Racket House a webshop?
No, Racket House is not an online shop. It is the central hub for all of our specialised online stores. Here, you can learn more about our company and be directed to the relevant online shop or one of our physical stores, where you can purchase your equipment.
What is the difference between Racket House & Badminton-shop
Racket House is the company behind Badmintonshoppen.dk and also brings together all of our other online shops and physical stores.
What is the difference between Racket House & TennisXpert
Racket House is the company behind Tennisshoppen.dk and also brings together all of our other online shops and physical stores.
What is the difference between Racket House & PadelXpert
Racket House is the company behind Padelshoppen.com and also brings together all of our other online shops and physical stores.
Does Racket House have any physical stores?
Yes, Racket House has two physical stores with a wide selection of equipment for padel, badminton and tennis. You can find them in Odense and Frederiksberg.
In addition, we also have a Pro Shop located at KB’s tennis facilities in Frederiksberg
Is ZERV a webshop or a brand?
ZERV is a Danish brand – and in fact, our very own brand. We have used the knowledge and experience we have built up over the years to develop equipment primarily for badminton and padel, aimed mainly at recreational players and beginners.
ZERV also has its own website, where you can learn more about the brand and shop its products directly. You can find it here: zerv.dk
Who is behind Racket House?
Racket House was founded by two passionate sports enthusiasts who have both dedicated many years to badminton and who also became hooked on padel when the sport began gaining momentum in Denmark.
Torben started the journey when he took over Badmintonshoppen.dk and ran the online shop from his apartment in Copenhagen, while Mikkel was working at the physical Ketshop store in Odense.
Their paths later crossed when Torben moved to Odense and took over the Ketshop store, bringing the online and physical sales channels together. It was not long before the two formed a partnership, which has helped drive the company to where it is today.
If you are curious to learn more about the story, you can read the full version here: About us
Can I get advise about products from Racket House?
Pretty much anything, we are tempted to say. Our team is ready to advise you by phone or email, but you can also use the online advisor available on each of our online shops.
It can help you find the racket or padel racket that best suits you and your game.
Who am I to contact about order related questions?
You can call us, send us an email or contact us via chat. No matter which of our websites you contact us through, you will reach our customer service team, who are ready to help you.
If you have more specific product-related questions, you can also speak to the staff in our physical stores, who advise customers on racket sports equipment every day.
Is it possible for clubs and associations to collaborate with Racket House?
Absolutely. We have a dedicated B2B portal designed specifically for clubs and associations that often need to purchase larger quantities of the same products or order club clothing.
If this sounds relevant to you or your club, you are very welcome to get in touch with our B2B and Events Manager, Jakob. Simply send us an email, and we will make sure he gets in touch with you.
Can brands & suppliers contact Racket House?
Of course. You are very welcome to call or email us, and we will help connect you with the right person at Racket House.
Is it possible to apply for a job at Racket House?
Yes, you can apply for a job at Racket House. When we are recruiting for a specific position, you can usually find the job posting on our different online shops as well as on relevant job portals.
You are also always welcome to send us an unsolicited application.
What is the ambition with Racket House?
Our ambition at Racket House is to provide expert advice to racket sports players across Europe while offering a wide selection of products from leading and popular brands.
We want to be the preferred destination for players looking for expert guidance when choosing racket sports equipment.
Questions?
If you have questions or would like advice, you are very welcome to contact us or read our frequently asked questions (FAQ):
Press 1 for questions for a specific web order, please have the order number ready.
Press 2 for product guidance and pickup in store.
Press 2 for product guidance and pickup in store.
5250 Odense SV
Denmark
Peter Bangs Vej 97
2000 Frederiksberg
Denmark