{"id":1500005282,"date":"2021-10-15T10:34:40","date_gmt":"2021-10-15T08:34:40","guid":{"rendered":"https:\/\/rackethouse.life\/faq-2\/"},"modified":"2026-09-07T13:29:50","modified_gmt":"2026-09-07T11:29:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/rackethouse.life\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group white-box is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-5-xl-font-size\"><em>frequently asked questions<\/em><\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong><strong>What is Racket House<\/strong><\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House is a company specialising in equipment for racket sports across several European countries. Our headquarters and warehouse are located in Denmark, from where we ship padel, badminton and tennis equipment to customers in Denmark, Sweden, Germany, Finland, the Netherlands and France.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong>Why is the company called Racket House?<\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">The name Racket House was created from a desire to have one name that brings every part of our business together. We see ourselves as a house of racket sports, bringing the major racket sports and all the equipment that goes with them under one roof. A house filled with different sports, leading brands and plenty of expertise.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>Which shops are a part of Racket House?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House primarily focuses on three racket sports: badminton, tennis and padel. Each sport is represented through a number of specialised online shops:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Padel: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.padelshoppen.com\/\">Padelshoppen.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/padelxpert.se\/\">PadelXpert.se<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/padelxpert.de\/\">PadelXpert.de<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/padelxpert.fi\/\">PadelXpert.fi<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/padelxpert.nl\/\">PadelXpert.nl<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/padelxpert.fr\/\">PadelXpert.fr<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Badminton: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/badmintonshoppen.dk\/\">Badmintonshoppen.dk<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/badmintonshoppen.se\/\">Badmintonshoppen.se<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/badminton-shop.de\/\">Badminton-shop.de<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/badminton-shop.nl\/\">Badminton-shop.nl<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/badminton-shop.fr\/\">Badminton-shop.fr<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/badminton-shop.com\/\">Badminton-shop.com<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tennis: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/tennisshoppen.dk\/\">Tennisshoppen.dk<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.tennisxpert.se\/\">TennisXpert.se<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.tennisxpert.fi\/\">TennisXpert.fi<\/a><\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>Is Racket House a webshop?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">No, Racket House is not an online shop. It is the central hub for all of our specialised online stores. Here, you can learn more about our company and be directed to the relevant online shop or one of our physical stores, where you can purchase your equipment.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>What is the difference between Racket House &amp; Badminton-shop<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House is the company behind Badmintonshoppen.dk and also brings together all of our other online shops and physical stores.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong><strong>What is the difference between Racket House &amp; TennisXpert<\/strong><\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House is the company behind Tennisshoppen.dk and also brings together all of our other online shops and physical stores.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong><strong>What is the difference between Racket House &amp; PadelXpert<\/strong><\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House is the company behind Padelshoppen.com and also brings together all of our other online shops and physical stores.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong>Does <strong>Racket House have any physical stores?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Yes, Racket House has two physical stores with a wide selection of equipment for padel, badminton and tennis. You can find them in Odense and Frederiksberg.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, we also have a Pro Shop located at KB\u2019s tennis facilities in Frederiksberg<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>Is ZERV a webshop or a brand<\/strong>?<\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">ZERV is a Danish brand \u2013 and in fact, our very own brand. We have used the knowledge and experience we have built up over the years to develop equipment primarily for badminton and padel, aimed mainly at recreational players and beginners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ZERV also has its own website, where you can learn more about the brand and shop its products directly. You can find it here: <a href=\"https:\/\/www.zerv.dk\/\">zerv.dk<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>Who is behind Racket House?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Racket House was founded by two passionate sports enthusiasts who have both dedicated many years to badminton and who also became hooked on padel when the sport began gaining momentum in Denmark.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Torben started the journey when he took over <a href=\"https:\/\/badmintonshoppen.dk\/\">Badmintonshoppen.dk<\/a> and ran the online shop from his apartment in Copenhagen, while Mikkel was working at the physical Ketshop store in Odense.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their paths later crossed when Torben moved to Odense and took over the Ketshop store, bringing the online and physical sales channels together. It was not long before the two formed a partnership, which has helped drive the company to where it is today.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are curious to learn more about the story, you can read the full version here: <a href=\"https:\/\/rackethouse.life\/en\/about-us\/\">About us<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\">Can I get advise about products from Racket House?<\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Pretty much anything, we are tempted to say. Our team is ready to advise you by phone or email, but you can also use the online advisor available on each of our online shops.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It can help you find the racket or padel racket that best suits you and your game.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\">Who am I to contact about order related questions?<\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">You can call us, send us an email or contact us via chat. No matter which of our websites you contact us through, you will reach our customer service team, who are ready to help you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have more specific product-related questions, you can also speak to the staff in our physical stores, who advise customers on racket sports equipment every day.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\">Is it possible for clubs and associations to collaborate<strong><strong> with Racket House?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Absolutely. We have a dedicated B2B portal designed specifically for clubs and associations that often need to purchase larger quantities of the same products or order club clothing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If this sounds relevant to you or your club, you are very welcome to get in touch with our B2B and Events Manager, Jakob. Simply send us an email, and we will make sure he gets in touch with you.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\">Can brands &amp; suppliers contact Racket House?<\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Of course. You are very welcome to call or email us, and we will help connect you with the right person at Racket House.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\">Is it possible to apply for a job at Racket House<strong><strong>?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Yes, you can apply for a job at Racket House. When we are recruiting for a specific position, you can usually find the job posting on our different online shops as well as on relevant job portals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are also always welcome to send us an unsolicited application.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-accordion gb-block-accordion\"><details><summary class=\"gb-accordion-title\"><strong><strong>What is the ambition with Racket House?<\/strong><\/strong><\/summary><div class=\"gb-accordion-text\">\n<p class=\"wp-block-paragraph\">Our ambition at Racket House is to provide expert advice to racket sports players across Europe while offering a wide selection of products from leading and popular brands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want to be the preferred destination for players looking for expert guidance when choosing racket sports equipment.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group white-box is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-5-xl-font-size\" id=\"sporgsmal\"><em>Questions?<\/em><\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If you have questions or would like advice, you are very welcome to contact us or read our <a href=\"https:\/\/rackethouse.life\/en\/faq\/\"><strong>frequently asked questions (FAQ)<\/strong><\/a>:<\/p>\n\n\n<div class=\"\">\n<div class=\"lg2:flex lg2:justify-between bg-white text-black text-sm w-max-[990px]\">\n    <div class=\"py-10 border-b lg2:flex-1 md:mx-10 lg2:py-4 lg2:mx-0 lg2:my-10 lg2:px-10 lg2:border-b-0 lg2:border-r\">\n        <div class=\"mb-8 text-center\">\n            <svg class=\"mx-auto my-2\" fill=\"none\" height=\"20\" viewBox=\"0 0 20 20\" width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m19 4.88235v3.76471l-4.7059 1.88234-1.4117-2.35293c-2.0438 1.00796-3.69797 2.66213-4.70593 4.70593l2.35293 1.4117-1.88234 4.7059h-3.76471c-.49923 0-.97801-.1983-1.33102-.5513s-2.05133-2.4487-2.05133-2.4487c1.5-4 3.28212-6.01633 5.8829-8.6171 2.60077-2.60078 5.4995-4.3829 8.6171-5.3829 1 .5 2.0957 1.19832 2.4487 1.55133s.5513.83179.5513 1.33102z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-width=\"2\"\/><\/svg>            <div class=\"text-lg font-bold mb-2.5\">Telephone<\/div>\n            <a  class=\"font-bold underline text-link-blue\" href=\"tel:+4565906690\">+45 65 90 66 90 <\/a>\n        <\/div>\n        <div class=\"max-w-xs mx-auto text-left\">\n                            <div class=\"flex justify-between mb-2.5\">Monday - Thursday:<span class=\"text-right\">08:30 \u2013 16:00<\/span><\/div>\n                <div class=\"flex justify-between mb-2.5\">Friday:<span class=\"text-right\">08:30 \u2013 15:30<\/span><\/div>\n                                            <div class=\"flex justify-between mb-2.5\">Closed for lunch:<span class=\"text-right\">12:00 \u2013 12:30<\/span><\/div>\n                    <\/div>\n                <div class=\"mt-6 text-center\">\n            <p>Press 1 for questions for a specific web order, please have the order number ready.<\/p>\n            <p>Press 2 for product guidance and pickup in store.<\/p>\n            <p>Press 2 for product guidance and pickup in store.<\/p>\n        <\/div>\n            <\/div>\n    <div class=\"py-10 mx-10 text-center lg2:flex-1 lg2:py-4 lg2:mx-0 lg2:my-10 lg2:px-10\">\n        <div class=\"mb-6\">\n            <svg class=\"mx-auto my-2\" fill=\"none\" height=\"24\" viewBox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m21 4h-18v16h18z\"\/><path d=\"m21 5-9 8-9-8\"\/><\/g><\/svg>            <div class=\"text-lg font-bold mb-2.5\">Email<\/div>\n            <a  class=\"font-bold underline text-link-blue\" href=\"mailto:info@rackethouse.life\">\n                info@rackethouse.life            <\/a>\n        <\/div>\n        <div class=\"max-w-xs mx-auto leading-6\">\n            From Monday to Friday you can expect to receive a reply within 24 hours. Please write your order number in the email.        <\/div>\n    <\/div>\n        <div class=\"py-10 mx-10 text-center border-t lg2:flex-1 lg2:py-4 lg2:mx-0 lg2:my-10 lg2:px-10 lg2:border-t-0 lg2:border-l\">\n        <svg class=\"mx-auto my-2\" fill=\"none\" height=\"24\" viewBox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"m6 12c1.65685 0 3-1.3431 3-3 0 1.6569 1.3431 3 3 3s3-1.3431 3-3c0 1.6569 1.3431 3 3 3 .7684 0 1.4692-.2889 2-.7639.6137-.5493 1-1.3476 1-2.2361v-6h-18v6c0 .8885.38625 1.6868 1 2.2361.53076.475 1.23165.7639 2 .7639z\"\/><path d=\"m4 11.2363v9.7639h16v-9.7639\"\/><\/g><\/svg>        <div class=\"text-lg font-bold mb-2.5\">Store<\/div>\n        <div class=\"mb-6 leading-6\">\n                        Holkebjergvej 120\n            <br \/>\n            5250 Odense SV\n            <br \/>\n            Denmark            <br \/><br \/>\n            Peter Bangs Vej 97\n            <br \/>\n            2000 Frederiksberg\n            <br \/>\n            Denmark            <br \/><br \/>\n        <\/div>\n        <div class=\"max-w-xs mx-auto text-left\">\n            <div class=\"flex justify-between mb-2\">Monday - Thursday:<span class=\"text-right\">10:00 \u2013 17:30<\/span><\/div>\n            <div class=\"flex justify-between mb-2\">Friday:<span class=\"text-right\">10:00 \u2013 18:00<\/span><\/div>\n            <div class=\"flex justify-between mb-2\">Saturday:<span class=\"text-right\">10:00 \u2013 14:00<\/span><\/div>\n            <div class=\"flex justify-between\">Sundays and public holidays:<span class=\"text-right\">Closed<\/span><\/div>\n        <\/div>\n    <\/div>\n    <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>frequently asked questions Questions? If you have questions or would like advice, you are very welcome to contact us or read our frequently asked questions (FAQ):<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":-20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1500005282","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Racket House<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rackethouse.life\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Racket House\" \/>\n<meta property=\"og:description\" content=\"frequently asked questions Questions? 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